Patient and Visitor Information

Patient Rights and Responsibilities

In accordance with the mission, vision and values of Progress West Hospital, its medical staff, employees, volunteers and BJC HealthCare, we are committed to providing you with quality care and treatment. In addition to receiving quality compassionate care, as a patient you are entitled to certain benefits and protections under law.

We believe that these rights provide a fundamental foundation for the rendering of health care services and link us to comprehensive analysis of every benefit under federal or state law, we affirm and support the following patient rights.

Accessing Care and Services

As a patient, you have the following rights:

In Receiving Treatment

As a patient, you have the following rights:

Personal Privacy and Confidentiality

As a patient, you have the following rights:

Advance Health Care Directives and End of Life Decisions

As a patient, you have the following rights:

Patient Responsibilities

Because your participation in your care is important, you, as the patient, have the following responsibilities:

Your health depends not just on your hospital care, but, in the long term, on the decisions you make in your daily life and the effects of those lifestyle decisions on your personal health.

Resolution of Client Concerns

It is the policy of Progress West Hospital that their clients are informed of their rights and given the opportunity to present their concerns.

The primary contact for patients can be reached by contacting the Hospital Operator at 636.344.1000 and asking them to contact the Nurse Manager for your nursing floor. , or the House Supervisor who is available after hours and on weekends. Either the Manager or House Supervisor will meet with the complainant to review the problem.  If the problem cannot be resolved promptly by staff who are present, the complainant will receive continuous feedback on the progress of its resolution.

The patient may lodge a grievance with the State agency directly, regardless of whether he/she has first used the hospital’s grievance process.

Mail: Missouri Department of Health and Senior Services
Bureau of Health Services Regulation
P.O. Box 570
Jefferson City, Missouri 65102-0570

Phone: 573.751.6303


To report a complaint about quality of care to The Joint Commission, you may:

Phone: 800.994.6610


Fax: 630.792.5636

Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

You can find more information regarding filing a complaint on The Joint Commission's website.

Find a doctor or make an appointment: 636.928.WELL
General Information: 636.344.1000